Accessible public transport in Melbourne

Melbourne is an accessible city working towards improving access for everyone. The information below details how to get further information about public transport before embarking on your trip to Melbourne.

Metlink
Metlink is owned privately by Connex and Yarra Trams and a range of public stakeholders including V/Line, Bus Association Victoria and the Victorian Government. Although services are becoming more accessible, some access issues still remain.

Ph 13 16 38 (within Australia)
Information (TTY) 9619 2727
Metcard Helpline
Freecall 1800 652 313 (within Australia)
www.metlinkmelbourne.com.au/accessible_transport

Meltrip
An easy to read website on public transport that includes information on wheelchair accessibility.
www.meltrip.com

The Department of Infrastructure (DOI)
The Public Transport Division of DOI works with public transport operators to ensure all members of the community including people with special needs, can access train, tram, bus and taxi services. The Easy Going Transport newsletter is produced by DOI and provides information on initiatives, projects and announcements that promote accessibility of Victoria’s public transport service. It can be accessed via the website.
Ph 03 9655 6666
www.doi.vic.gov.au

Buying tickets
MetShop: Near the Melbourne Town Hall, corner of Little Collins and Swanston streets, and at Flinders Street Station.

Acquiring Metcards under the automated system can provide some difficulties for people with disabilities, but simple online and telephone purchasing options can assist. Metcards are sold from vending machines, milk bars, newsagents, pharmacies and the MetShop. Tickets can also be purchased over the counter from booking offices at premium train stations, via the Metcard Helpline or online with free delivery.

Metcard Helpline
Ph 1800 652 313 (within Australia)

Metlink online shop
http://store.metlinkmelbourne.com.au/metcard/store/

The Vision Impaired Travel Pass
If you hold a Victorian Vision Impaired Travel Pass you can travel free on metropolitan trains, trams, buses and V/Line trains and coaches in Victoria. The pass can also be used on public transport in other states of Australia.
Ph 03 9619 1159