Cancellation and booking policy
Bookings: Silk Spa & Beauty require a credit card guarantee or gift voucher details to secure a booking. They suggest that you arrive 15 minutes prior to your scheduled appointment time. This allows you time to complete a client form to enable them to customise your treatment accordingly. Cancellation or No Show: Silk Spa & Beauty require a minimum 24 hours notice to cancel a booking. A 50 per cent fee will be deducted if you fail to arrive to your appointment or cancel with short notice. All group bookings require a 50 per cent deposit.