Cancellation and booking policy
If you choose to cancel the Koalas and Kangaroos in the wild small group day tour earlier than 48 hours before the tour start time, you will receive a full refund. Tours cancelled between 48 and zero hours before the tour will be charged the full tour price. Private, special and group day tours cancelled between nine days and 48 hours before the tour will receive a 50 per cent refund of full tour price. Tours cancelled between 48 and zero hours before the tour will be charged the full tour price. All extended tours including private, special and group extended tours, cancelling needs to be made 44 to 30 days before tour start otherwise a loss of 30 per cent of total tour cost. Cancellations made 29 to 10 days before tour start lose 50 per cent of total tour cost. Cancellations made nine to zero days before tour start there will be no refund.Over the period of 21 December to (and including) 1st January, cancellation policy is as follows: Koalas & Kangaroos IN THE WILD standard day tour: cancellations made 7 days to 0 hours before tour - no refund.All extended (multi-day) tours, including Great Ocean Road, Wildlife Journey, Mungo Outback Journey, Croajingolong Journey and Wild Top End:Cancellations made over 45 days before tour start, loss of 10 per cent of total tour cost.Cancellations made 44 to 30 days before tour start, loss of 50 per cent of total tour cost.Cancellations made 29 to 0 days before tour start, no refundAll private day tours (including private Koalas & Kangaroos IN THE WILD tours): cancellations made 29 days to zero days before tour, no refund.