Cancellation and booking policy
CancellationsPlease call via the mobile contact number if there is a likelihood that you may have to cancel. However, there will be no refund if the customer cancels the tour within 24 hours prior to departure time. Kayak Melbourne reserves the right to cancel a tour in which case a full refund will be given to the customer. Please contact them via mobile, if you need to reschedule. There are no fees payable for rescheduling your tour 24 hours or more prior to tour departure. There is a 10 per cent fee payable for rescheduling your tour within 24 hours of tour departure time. If the rescheduling is due to unsafe weather conditions no fee is payable. Weather policy: Please check the Melbourne four day weather forecast (go to Links section) for the likely weather conditions you will experience on your tour. If you are unsure about weather conditions contact them and they can have a chat about likely scenarios. Tours are only cancelled if conditions are unsafe or by mutual consent of both Kayak Melbourne and the customer. Tours are not cancelled due to cold weather, hot weather, light rain or light winds. Kayak Melbourne reserves the right to cancel a tour due to heavy rain, strong tidal currents, poor visibility or strong winds.