City Ambassador Program

City Ambassadors

Address: Various street locations in the city centre, Melbourne, Victoria 3000

Phone: 03 9658 9658  


For assistance with directions, public transport enquiries, events and general questions about Melbourne, keep and eye out for the City Ambassadors dressed in their distinctive red uniforms.

Whether you are from across the world or just across town, these helpful volunteers can assist you! They are approachable, friendly and equipped with extensive local knowledge.

Content: City of Melbourne


  • Kiosk

Opening hours

Closed Good Friday and Christmas Day.


  • Tourism Alliance Victoria
  • Visitor Information Centre

How to get here