Frankston Visitor Information Centre
Frankston Visitor Information Centre
Customer Service
Frankston Visitor Information Centre Natalie
Staff outside FVIC

Frankston Visitor Information Centre

Address: 7N Pier Promenade, Frankston, Victoria 3199

Phone: 13 0032 2842  |  Fax: 03 9768 1433  


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Located at the spectacular Frankston Waterfront, the National Award Winning Frankston Visitor Information Centre provides quality information delivered by friendly and passionate locals with an intrinsic knowledge of the Mornington Peninsula region. They encourage visitors to explore the vibrant, urban waterfront destination in Victoria where arts, nature and cultural experiences connect.

Frankston is strategically placed as the activity centre for the Mornington Peninsula. Within an hour's drive, Frankston has long been Melbourne's favourite family playground, offering the best beaches, beautiful parks and gardens with endless opportunities for having fun.

In this seaside city you can discover soft sand beaches, enjoy stunning sunsets, dine at beachside restaurants or simply take a wander or cycle along the boardwalk.

With over 500 parks and reserves, Frankston boasts a myriad of walking paths, bike tracks, tranquil creeks, flora and fauna reserves and wetlands of international significance.

Frankston is also the home to major events and festivals for the whole family, focusing on food, wine and lifestyle, to world-class sporting events.

You can shop till you drop at the Mornington Peninsula's largest shopping centre, or lose yourself in street side boutiques, galleries, shops and markets.

The home of arts and culture on the Peninsula, make sure to visit the McClelland Sculpture Park + Gallery and Frankston Arts Centre. Admire notable artworks at one of their local galleries, uncover art dotted throughout the city or discover years-gone-by at one of the historic homesteads.

Want to spend longer here? Make your accommodation, tour or event booking through their convenient and secure booking service. Do not forget to stop in and pick up a souvenir from their range of local and Australian made gifts. Take advantage of free Wi-Fi internet and iPad for customer use. Water (free) and hot beverages available.

Content: Frankston Visitor Information Centre

Local directions

Frankston Visitor Information Centre is located on Pier Promenade, Frankston Waterfront, off Nepean Highway. Melway Reference 100A A9. Travelling from Melbourne: Pier Promenade is located off Nepean Highway, approximately 250 metres South of the Davey Street intersection. Turn right at the Frankston Waterfront traffic lights onto Pier Promenade. The Visitor Information Centre is located to the left, near the Pier and Sofia Restaurant.


  • Car park
  • Coach parking
  • Picnic area
  • Public toilet

Tourism awards

2014  - Australian Tourism Awards  - Hall Of Fame

2014  - Victorian Tourism Awards  - Hall Of Fame

Opening hours

Closed Good Friday and Christmas Day


  • Tourism Alliance Victoria
  • Visitor Information Centre

Disabled access

Ramp access, accessible amenities, recharge facility for electric wheelchairs and scooters. Beach wheelchair available for free hire. Communication accessibility accredited.

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