Cancellation and booking policy
Bookings are essential for all special events. Thomas tickets are not transferable to other shows nor refundable, except on declared days of Total Fire Ban in the Central Zone, or the whole state of Victoria, when Thomas events will be cancelled. Should a day of Total Fire Ban be declared in the Central Zone, or the whole state of Victoria on the date that you have booked to travel, they will endeavour to notify you by email and phone as soon as possible. Should Puffing Billy Railway be unable to run this event we will endeavour to transfer your booking to another show taking place that season, however if this is not possible, a full refund will be given. In this instance, they will notify you of the cancellation by email and phone as soon as possible. As a result, they encourage you to provide them with your email address and a mobile telephone number at the time of booking. Thomas events will not be cancelled due to inclement weather.